Dear Guests,

The safety and wellbeing of our guests, customers and colleagues is a top priority for Plakias Bay.

We are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you.

We would like to share actions we are taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), other leading organizations and experts, and local government requirements and guidance.

Rooms

-Housekeeping services and daily change of linen are temporary limited as a standard procedure. Room cleaning and linen changing are an opt-in procedure by giving a call to the Reception by by calling the number 0.
-It is recommended that only one housekeeper enters the room. If additional staff (technician or staff for specialized deep cleaning) are required, the housekeeper enters last to disinfect the room.
-All multi-use printed info material will be discontinued and will be available digitally on our webpage
-AC controls will be sanitized before each check in.
-Intensification of cleaning and disinfection with use of 60° C minimum.
-Natural and intensive ventilation during cleaning process.
-Intensification of cleaning and disinfection of ventilation and air conditioning filters.

Reception

-Standard check-in is now at 15.00 and check-out at 11.00.
-Every Team Member of Front Desk Office has received advanced training in order to comply with protective measures against COVID-19 announced by the World Health Organization and the Hellenic Ministry of Health.
-All Team Members have received training for their health monitoring and the hotel is following staff’s medical screening procedure.
-We are keeping COVID-19 incidents reports according to the Greek legislation.
-We conduct temperature screenings of guests and staff.
-Discrete Floor Stickers are installed in front of Front Office Desk for social distancing purposes.
-Keys will be disinfected and given to the guest in an envelope and will not be given back to the reception until check out. During check-out guests should place the key card in the special box that stands in the Front Desk Office in order to be disinfected.
-Contactless payment and sending invoices are recommended.
-Digital Signage in the lobby informs guests about best practices of health and safety that both hotels staff & guests must follow.
-We follow intensification of cleaning and disinfection of Reception area.
-We endorse guests to ask the Front Desk Team Members for any information or clarification about their stay.

Public Areas

-Floor marking for keeping distances are placed in common areas, restaurant and bar.
-Both digital information and signage are provided for the smooth flow of visitors to public areas with the defined distances based on Health Protocols.
-Dispenser with hand sanitizer (63-70% alcohol) are placed in key places for guests.
-We follow intensification of cleaning and disinfection of Reception.
-We endorce guests to be using their room toilet instead of the public toilet.

Restaurant and Bar

-Tables and chairs are spread out according to Hellenic legislation.
-Guests will be informed through Signage for breakfast meal in restaurant. –
-Signage is placed to remind our guests to keep their distances.
-All the equipment is washed and disinfected in high temperature following Health and Safety Protocols.
-Restaurant and bar operate under HACCP certification.
-The tables and chairs are set to specific places according to the Greek law.
Please refrain to move them without asking the personel

Medical Emergencies

-Plakias Bay Hotel reserves the right to refuse accommodation to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities.
-Plakias Bay Staff are trained to handle a COVID-19 incident.
-The infected guest is separated from other people by at least 2 m.
-If the condition requires it and the patient is not needed to be transferred to the hospital, the administration takes appropriate measures to ensure that the patient receives the proper care. This includes the potential need to appoint an employee who has been adequately trained to prevent and control infections, as well as to follow the measures of the Health Protocols.
-All used items are treated appropriately to mitigate the risk of transmitting the disease. Consumables (hand towels, gloves, masks, tissues) are placed in a container with a lid and discarded according to the hotel’s action plan and national waste management regulations.
In case a guest is suspended with COVID-19, an appointed doctor will attend and perform with a molecular test, in the hotel premises, if needed.

Remember to

Maintain social distancing.
Use antiseptic.
Wash your hands frequently.